Refund policy
Return & Refund Policy
We want you to feel completely confident buying from Dr.Miller. Here's how our returns process works:
Return Window Returns are accepted within 7 days of delivery, provided the product is unused, undamaged, and in its original packaging.
Damaged or Defective Items If your product arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery at drmiller.contact@gmail.com or +91 95507 60076.
⚠️ Important: To process any damage, defect, or missing-item claim, we require an unboxing video (unedited, continuous, showing the sealed package being opened) as proof. Claims without video proof may not be eligible for return or refund. This helps us process genuine claims quickly and fairly.
How to Initiate a Return
- Email us at drmiller.contact@gmail.com with your Order ID, reason for return, and video proof (if applicable).
- Our team will review your request within [insert: e.g. 24–48 hours].
- Once approved, we'll share the return instructions with you.
Refunds Once the returned item is received and inspected (or once video proof is verified for damage/defect claims), refunds are processed within 5–7 business days to your original payment method. For prepaid orders, refunds are credited back to the source account; for other cases, we may offer store credit or bank transfer.
Non-Returnable Situations
- Products that have been used, damaged by misuse, or are missing original packaging
- Returns requested after the 7-day window
- Claims without required video proof (for damage/defect cases)
Order Cancellations Orders can be cancelled free of charge as long as they haven't been dispatched. Once dispatched, the standard return process applies.